Excel Template Missing sap_sm.xls problem. Is it abap side or basis?

Hi ABAP Gurus,

I've encountered a problem downloading a report to excel. I'm getting the error "Contact your system administrator. The following Template is missing: sap_sm.xls" when push the button.

I've read a few pages describing the solution. It describes BCALV_FULLSCREEN_DEMO, BCALV_BDS_MAINTENANCE, and BC_BDS_UPLOAD. But my issue is I don't have access for QAS and PROD.

Some pages explained that templates where not copied from client 000.

Should I refer this to a Basis or is there a solution for us abapers?

Thanks. (",)