Hi,
I am going to use this FM CRM_ORDER_READ_OW in my transformation routine in SAP BI to calculate the SLA Duration.
SLA Duration = Time case confirmed/report generated - Case creation
I am referring to table SCAPPTSEG to get the time from (TST_FROM) and time to (TST_TO) of the APPT_TYPE = Z_DT_CREATED (case creation) & Z_DT_CONFIRM (case confirmed) by passing in the GUID value to the field APPL_GUID as shown below.
Before I use this FM, I would like to do a test run (test/execute F8) on the FM.
I want to pass the GUID/APPL_GUID = 00505605000903D0BBB625D2F08147D7 into the internal table IT_HEADER_GUID and pass the values Z_DT_CREATED & Z_DT_CONFIRM into the internal table IT_REQUESTED_OBJECTS so that the SLA Times will be exported into the parameter ET_APPOINTMENT.
Can someone guide me on how to do this test run? I am not sure on how to pass the values.
Please help. Let me know if you have any further questions.
Thank you very much!
Kind regards,
Rebekah