Hi all,
we are working with IS-U (water, wastewater etc.). After a move-out has been created, the dunning process changes for the whole contract account (VK), as defined in the Customizing area.
The problem is - if only one contract out of 2 or 3 has to be ended, the dunning process changes for all of them and not only for the one that really has ended. This leads to wrong letters to the customers and a high amount of complaints.
I found out that there is a new table entry VKKVKP-UMZMAHNV, but as far as I could find out, this changes the dunning process only for a whole VK, too.
Does anyone of you have had similar problems and could give me a hint?
Best Regards,
Stefanie