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Workflow Escalation Issue

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Hi All,

 

We have many workflows in our project the current issue is related to Escalation.

 

Manager (Level 1) approve the Employee Leave request then also his work item is escalated to his higher level manager ( level 2).

 

Frontend ESS\MSS portal and BackEnd ECC-Workflow

 

Could you please guide me or provide me the solution where the problem ?  Because I am a beginner to Workflow.


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