Hi there,
it seems this is not the right place for this topic, if so - apologize, please advice where to post it.
Well, our issue is with Cyrillic in the smartform AI_CRM_IM_FULL_DATA_PRINT_FORM, called when pressing "Print Preview" for an incident from the browser - when accessing Solution Manager. It obviously triggers conversion to PDF before output. Somewhere in between Cyrillic comments were scrambled to "####".
Detailed information:
- Solution Manager 710 Patch Level 14 - the system is Unicode.
- smartstyle used in the form is managed with Cyrillic font "COURCYR - ISO-5: Cyrillic Courier" (for clarity - checked several times, font was changed without positive effect),
- scrambled comments are stored as a text object of type "LOG" at the header of incident. Its Cyrillic content is correctly displayed when accessing it in the Solution Manager via browser and via SAP Gui - tr.code CRM_ORDER for example.
- the issue is browser-independent - checked with IE9 and Chrome.
- Print Preview is called according to the SAP recommendations - when the incident is displayed in a separate window via Menu point -> More -> Print Preview -> Print Message
- all Cyrillic comments are displayed in the PDF in a way: "#### ## #####"
- the incident subject is scrambled in a different way - here is an example "Short Text @><5=8 2 eADD"
I've attached preview to the message.
Can anyone suggest what/where to tune?
Thanks.
Regards,
Ivaylo